EMAIL US | CALL NOW ON 0203 151 0666
EMAIL US | CALL NOW ON 0203 151 0666


We value feedback from all of our customers, so if you can find the time to say a few words about our service it could help our small business grow. Leave your feedback here

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By: Michelle Miller (Reigate) - 17 October 2012 - 4.7 out of 5

Had bought a desk online which claimed to be "easy self-assembly." Was sent a bullet-point list of instructions using unexplained abbreviations, and no pictures or anything to assist with the assembly. Both customer services and the manufacturer were adamant that the instruction were "self-explanatory" and apparently they had never had anyone claiming to be confused by them. After a few hours of fruitless and stressful attempts to figure out what to do (bearing in mind I had put furniture up before and so knew what to generally expect), I decided to call EM FlatPack for a quote. Not only were their prices in line with(and often less expensive than)most other assembly services I could find online, but I was able to arrange for someone to visit me that same afternoon!
Daniel was extremely helpful, and pointed out the incorrect screws that had been sent, along with some other missing parts. He was able to put up the desk within 20 minutes, and reinforced it as well. All with a smile and a good chat - will definitely be recommending EM FlatPack to friends and family, and will turn to them straight away if I ever have any similar problems in the future!

By: K Ramskir (Sandhurst) - 12 October 2012 - Rated 5 out of 5

EM Flatpack provided camlock fixings I was unable to find on eBay or local hardware/DIY shops. These were delivered within 2 days - excellent service, many thanks !

By: H Solomon (Finchley) - 17 July 2012 - 5 out of 5

I have used EM Flat pack on many occasions. This time they put together an ikea wardrobe and also put up shelves (on a dodgy wall!) They are always punctual, friendly, helpful and very reasonable. I would always recommend them.

Company response : Thank you very much for your kind words, I can safely say we have enjoyed the working relationship we have had with you over the years, and would like to take this opportunity to thank you for your continued support. Kevin and the team.

By: Beryl Grosvenor (Walthamstow) - 17 July 2012 - Rated 5 out of 5

The carpenter arrived on time and when it was convenient for me. He was very helpful, polite and professional. He assembled a 4 door 2 mirrored wardrobe. It was a perfect job and I couldn't be more pleased. All rubbish removed. I highly recommend this carpenter and EM flat-pack and will always use them in future. Reasonably priced. Thank you.

Company response : Thank you for your comments, I will be sure to pass them on to the assembler.

By: Mrs Janet Lee (Pinner) - 26 June 2012 - Rated 5 out of 5

We have used EM Flatpack for many years and everything they have done has been brilliant. We bought a chest of drawers fro Ikea recently and one of their men came to put it together. Where it would have taken us about 3 hours to complete, he had it put together in less than an hour. Thank you EM Flatpack.

By: Naush Akram (Hayes) - 9 June 2012 - Rated 5 out of 5

After having bought beds, wadrobes, dining tables, chest of drawers, cot, book shelf, coffee table and TV bench from IKEA and Next, the biggest challenge for us was to assemble our stuff correctly and timely. I spoke to Kevin on Saturday at 0930 on a Saturday and we had Daniel, Florin and Sergiu at out home within three hours ready to assemble our stuff. The trio did an absolutely professional job and in within six hours had all the stuff was assembled. They demonstarted great team work, patience and were very friendly, which made out experience an absolute delight and completely stress-free. I would highly recommend Daniel, Florin and Sergi!

By: Rujal Patel (Docklands) - 5 April 2012 - Rated 5 out of 5

I recently got hand made Italian craved wardrobes assembled. I was worried if they would be assembled to a good standard. EM Flatpack assembled them to a PERFECT Standard. Will recommend them to anybody who is looking not just value for money but also quality for money. Thanks Daniel and Florin!!!! Keep up the great job.

By: Mark Banks (Wolverhampton) - 18 February 2012 - Rated 5 out of 5

Our assembler was DAVID, he arrived 10 minutes into the 30min window he gave me in a telephone call earlier in the day. He was very polite & cheerful. He made a real good job of assembling our bed purchased from dreams. Would definately use EM in the future.

By: Cindi (Luton) - 10 February 2012 - Rated 5 out of 5

If it wasn't for DANIEL from EM Flatpack I really don't know what I would of done. I bought a bed from Dreams and the delivery men were supposed to take down my old bed and take it away, but they said it wasn't in their job description when I got there. They also said the bed wouldn't fit up the stairs. DANIEL arrived from EM flatpack, not only going ABOVE AND BEYOND the call of duty, took my old bed down, took my bannister and door off to get the bed up, put back the bannister and door all the time smiling all the way through. DANIEL was amazing, such a plesent man and hard working. A God send, without him, I wouldn't have a bed or any sanity left. I can't recommend this company enough!

By: N Sanghera (Harrow) - 8 February 2012 - Rated 5 out of 5

Bought bed base from Dreams which needed assembling. Daniel from Emflat assembled it for us. He was very punctual, provided a very professional service and it was all done before I knew it. Will use Emflat in the future as I found their expertise were brilliant, thanks Daniel. Regards Mrs N Sanghera (Harrow, HA2)

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