EMAIL US | CALL NOW ON 0203 151 0666
EMAIL US | CALL NOW ON 0203 151 0666

Frequent Asked Questions

Here are just some of our customers most frequently asked questions, answered. If you have a question about our service just email us here or call one of our customer service team on 0203 151 0666

Q. Are there ANY additional charges?

A. Now that's a tough one and the real answer is yes, and they relate to your assembly address. If we have to pay for parking whilst parked outside the assembly address or if the assembly address is in the congestion charge zone we will add these charges to the fixed assembly total. So if you have parking permits or can arrange free parking, let us know in advance.

Q. Do you assemble flat packs from all retailers?

A. Yes we do, so if you buy it we'll assemble it... promise!

Q. Do you take away the packaging?

A. Sorry we don't take away the packaging, but we will neatly fold down the cardboard and bag all the polystyrene , ready for recycling.

Q. Do you un-assemble furniture?

A. Yes we do, if your moving home giving away or selling your furniture we can arrange a team to un-assemble your furniture and make it ready for transport, please call our office for pricing and availability on 0203 151 0666 We can also help with the transport of your furniture as we have small vans, medium sized vans and large vans in our fleet.

Q. How long have you been assembling flat packed furniture?

A. We have been assembling furniture in homes and offices since 1999 and are one of the oldest established assembly companies in the country, also let me add we are very good at what we do you just have to look at our 'Feedback' to see what some of our customers thought about our service and craftsmanship. Once we have completed your assembly we hope you will add to our feedback page and let others know just how good we are at assembling flat packed furniture.

Q. Is your work guaranteed?

A. Yes all of our work is guaranteed for 12 months on our workmanship guarantee policy, this does not affect your statutory rights.

Q. What happens if a piece of my furniture is missing or damaged?

A. When we open your flat packs we will let you know if there are any missing or damaged items, whilst we understand it can be frustrating when this happens we will do all we can to assisting you with the task of explaining the missing or damaged item to the retailer. As a company we do expect the full agreed assembly charge even if we can't assemble the item because there's a part missing or damaged, a cost which can usually be reimbursed by the retailer should we need to come back to complete the assembly.

Q. What happens if you damage my furniture or property?

A. Now that's a great question... Don't worry we have been doing this for a long time and will take every precaution to ensure that this does not happen to you, but should the worst happen; you, your furniture and your property are covered by our Public Liability Insurance. You can view our public liability insurance certificate at any time we keep it on our 'About Us' page on this website. Its always wise to check these credentials on any person/company you invite into your home or office to conduct any type of work.

Q. What if there are a few screws missing from the screw pack?

A. We do carry some spares with us, so we will always look for a solution.

Q. Why don't you have an hourly rate?

A. We have 23 assemblers and some are quicker at assembling furniture than others, so to keep our service fair we operate a fixed item assembly charge. So it doesn't matter how long it takes us to build a 3 drawer chest, you will never be charged more than £18.00 - now that's what I call fair!

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